You may pick-up or return/exchange your merchandise at any Omega Sports store location for FREE
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Return and Exchange Policy
We hope that you are excited about your order. Items purchased at OmegaSports.com may be returned either to a store or by mail, if your order is damaged, defective, or incorrectly shipped, we will replace it for you. If you are unsatisfied for any other reason, you may return your order for a full refund, minus the amount paid for shipping, or exchange it.
- Any defective, incorrect, or damaged item must be reported via the Contact Us form, clicking the Help button, or by calling 1-800-232-9193 within 48 hours of receipt/delivery. Defects that are not able to be verified are subject to standard restocking fees.
- If you are unsatisfied with your purchase, you may return it within 30 days of receipt in issued condition for a full refund or exchange.
You will be responsible for the return shipping cost.
- Any fully sealed merchandise (goggles, basketballs, mouthguards, etc.) may only be returned for a refund if unopened.
- Swimwear and undergarments must be returned with original hygienic liners and all tags.
- Electronics, including but not limited to Garmin, must be returned with all original packaging.
- Any return that does not comply with the above policy may be subject to a 15% restocking fee or forfeiture of refund.
- If items are returned after 30 days your refund may be forfeit or may be returned for store credit at our sole discretion.
- Gift Cards/e-Gift Cards are not eligible for return/exchange and cannot be redeemed for cash.
Final Sale Items
Final Sale means no returns or exchanges for other products(We are happy to exchange for a different size if available). We are unable to accept items that are purchased under our Final Sale policy back for return.
While we strive to keep all products in their original packaging this may not be the case for some Final Sale items. Rest assured that the product is authentic, new, and unused.
If you would like to exchange your item(s) you may return the original item and purchase a replacement with a new order on OmegaSports.com. We do not offer exchanges by mail. We will honor original order pricing on replacement orders. Please Contact Us with your replacement order number after ordering.
Returning your merchandise
Pack the item(s) securely in the original product packaging and use a separate box or package to protect the manufacturer's packaging (example: put shoe boxes inside another box to protect it). Also, include your Original Receipt or Packing List. If either of those are not available please note your order number on a piece of paper and include that with your shipment. Do not tape/adhere any paper/labels to the manufacturer's packaging, this may cause damage upon removal and will be subject to our restocking fees as stated below.
Please include all original paperwork, parts, and accessories.
All products must be returned in issued condition, to ensure full credit.
Please allow up to 1 week after delivery for the return to be received and processed.
If you need further assistance with a return, please Contact Us, or click the Help button.
Items not returned in issued condition(manufacturer packaging and merchandise) will be subject to a 15% restocking fee
Garmin items will be subject to a $30 restocking fee if the item was fully sealed and is returned opened/used. If any original packaging materials/accessories are missing the replacement cost will be deducted from any refund in addition to the restocking fee.
Address to Ship Returns/Exchanges
950 Revolution Mill Drive
Greensboro, NC 27405