returns

Return and Exchange Policy

 

We hope that you are excited with your order.  Items purchased at OmegaSports.com may be returned either to a store or by mail, if your order is damaged, defective, or incorrectly shipped, we will replace it for you. If you are unsatisfied for any other reason, you may return you order for a full refund or exchange.

  1. Any defective, incorrect or damaged item may be returned within 30 days of receipt via UPS, and we will replace it for you.      
  2. If you are unsatisfied with your purchase, you may return it within 30 days of receipt in issued condition for a full refund or exchange.  You will be responsible for the return shipping cost.
  3. Any fully sealed merchandise (goggles, basketballs, mouthguards, etc.) may only be returned for refund if unopened.
  4. Swimwear must be returned with original hygienic liners and all tags.
  5. Any return that does not comply with the above policy may be subject to a 15% restocking fee or forfeiture of refund.

Returning your merchandise

 

Pack the item(s) securely in the original product packaging and use a separate box or package to protect the manufacturers packaging (example: put shoe boxes inside another box to protect it so it can be resold). Please include all paperwork, parts, and accessories. All products must be returned in issued condition, to ensure full credit. 
Please allow 1 week for the return to be received and processed. If you are expecting a return shipment, please allow 2 weeks for the new package to arrive. If you need further assistance with a return, please e-mail our Customer Service Department (support@omegasports.com)

or call us at 1-800-232-9193

 

Omega Sports

130 S Walnut Circle

Greensboro, NC 27409

United States