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shipping info

POTENTIAL SHIPPING DELAYS OCCURRING ON SELECT BROOKS AND ON RUNNING ORDERS

THIS AFFECTS SELECT ORDERS WITH ONLINE-ONLY ITEMS, NOT ALL ORDERS MADE ON OMEGASPORTS.COM. 

 

Omega Sports is working closely with our top brands to ensure the timeliest delivery options for our customers' orders. Currently, Brooks and On Running have an approximate 7-10 day shipping delay due to COVID-19. This is not a result of your purchase with Omega Sports. These delays affect shipments from these brands no matter where you purchase. 

We are staying in constant communication with them to help expedite orders as much as we can. In cases where the order will be shipped directly from the manufacturer, we can only share the shipping information provided by the brand. 

Again, shipping delays are currently only on select Brooks and On Running products marked as Online-Only. 

We appreciate your business and your patience. We're working hard to get orders to you as soon as possible by these brands.    

 

 

Where Omega Sports ships:

  • The 48 continental states
  • Alaska, Hawaii, PR, and US Territories 
  • APO/FPO addresses are eligible for package delivery by the US Postal Service
  • International(PayPal must be used for international addresses)
    • Some items are not available to be shipped Internationally due to vendor agreements

 

When will your order ship?

  • Orders will be processed next business day if ordered after 3pm (EST) during normal volume
  • Orders take 7-10 business days for shipping
    • Business days are Monday-Friday and do not include federal holidays within the United States.
  • Larger orders will take additional time to process due to order consolidation and are subject to additional shipping charges.
  • Expedited shipping options(2 Day Air/Next Day Air) do not include weekend delivery. IE. Orders placed after 3PM on a Friday will not be delivered until Wednesday/Tuesday respectively.

 

 

What types of shipping are offered?

  • In-Store Pickup (items will be available for pickup 1-5 business days after order is placed)
  • Standard (USPS Parcel Select - First Class/Priority when applicable)
  • UPS 2nd Day Air(Additional Fees Apply)
  • UPS Next Day Air(Additional Fees Apply)
  • International((Additional Fees Apply)
    • Some items are not available to be shipped Internationally due to vendor agreements

      *Free Shipping is calculated before tax and after discounts are applied

 

 

Can I track my shipment?

  • In-Store Pickups
    • The receiving store will call the phone number listed to notify you that your order has arrived and is ready for pickup
  • USPS/UPS Shipping
    • Select “View order status” in your order confirmation email
    • OR: Select “track order” on website homepage
  • For Online-Only products
    • Your order is processed and shipped by the manufacturer. When your order has been processed through our systems it will show "Shipped. Tracking Not Available" Please reach out to us after 5-7 business days to obtain tracking information as the manufacturer is unable to send it via email at this time.

 

Delivery Issues:

  • If you have not received your order in the 7-10 business day window, please contact us at: 1-800-232-9193
    • Business days are Monday-Friday and do not include federal holidays within the United States.
    • If we are not notified within the first 30 days of the ship date, all claims for missing items will be nullified.
  • International orders may take 10-15 business days to be delivered once shipped.